{"id":7966,"date":"2020-10-14T10:38:52","date_gmt":"2020-10-14T13:38:52","guid":{"rendered":"https:\/\/hml.copel.com\/hpcweb\/?page_id=7966"},"modified":"2024-09-03T14:15:24","modified_gmt":"2024-09-03T17:15:24","slug":"ressarcimento-de-danos","status":"publish","type":"page","link":"https:\/\/www.copel.com\/site\/copel-distribuicao\/ressarcimento-de-danos\/","title":{"rendered":"Ressarcimento de danos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7966\" class=\"elementor elementor-7966\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67342758 elementor-section-full_width imgDestaque elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"67342758\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bd5a6b6 box-destaque\" data-id=\"bd5a6b6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ca6b3f2 elementor-widget elementor-widget-heading\" data-id=\"6ca6b3f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ressarcimento de danos<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4dd02cd0 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4dd02cd0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7aeb4481\" data-id=\"7aeb4481\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34841e01 elementor-nav-menu__align-justify menuTroca elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"34841e01\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-34841e01\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-18685\"><a href=\"\/site\/copel-distribuicao\/?utm_source=distribuicao-residencial&#038;utm_medium=copel-distribuicao&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Copel Distribui\u00e7\u00e3o<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18686\"><a href=\"\/site\/copel-distribuicao\/para-sua-casa\/?utm_source=distribuicao-residencial&#038;utm_medium=para-sua-casa&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\">Para sua casa<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18687\"><a href=\"\/site\/copel-distribuicao\/para-sua-empresa\/?utm_source=distribuicao-residencial&#038;utm_medium=para-sua-empresa&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\">Para sua empresa<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-19277\"><a href=\"\/site\/copel-distribuicao\/poder-publico\/?utm_source=distribuicao-residencial&#038;utm_medium=poder-publico&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\">Poder p\u00fablico<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18688\"><a href=\"\/site\/copel-distribuicao\/rural\/?utm_source=distribuicao-residencial&#038;utm_medium=rural&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\">Rural<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18689\"><a href=\"https:\/\/www.copel.com\/avaweb\/?utm_source=distribuicao-residencial&#038;utm_medium=agencia-virtual&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Ag\u00eancia virtual<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18690\"><a href=\"\/site\/copel-distribuicao\/aplicativo-copel\/?utm_source=distribuicao-residencial&#038;utm_medium=aplicativo-copel&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Aplicativo Copel<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18691\"><a href=\"\/site\/copel-distribuicao\/como-pagar-sua-conta\/?utm_source=distribuicao-residencial&#038;utm_medium=como-pagar-sua-conta&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Como pagar sua conta<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18692\"><a href=\"\/site\/copel-distribuicao\/desligamento-programado\/?utm_source=distribuicao-residencial&#038;utm_medium=desligamento-programado&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Consulta desligamento programado<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18693\"><a href=\"\/site\/copel-distribuicao\/eficiencia-energetica\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Efici\u00eancia energ\u00e9tica<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18694\"><a href=\"\/site\/copel-distribuicao\/usuarios-de-equipamentos-eletromedicos\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Equipamentos eletrom\u00e9dicos<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-22965\"><a href=\"\/site\/copel-distribuicao\/faturas-energia\/\" class=\"elementor-item\">Faturas de energia<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18695\"><a href=\"\/site\/copel-distribuicao\/formularios\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Formul\u00e1rios<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18696\"><a href=\"\/site\/fornecedores-e-parceiros\/geracao-distribuida\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Gera\u00e7\u00e3o distribu\u00edda<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18697\"><a href=\"\/site\/copel-distribuicao\/agencias-de-atendimento\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Locais de atendimento<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18698\"><a href=\"\/site\/copel-distribuicao\/pedido-de-ligacao\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Pedido de liga\u00e7\u00e3o<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18699\"><a href=\"\/site\/copel-distribuicao\/segunda-via\/\" class=\"elementor-item\">Segunda via de fatura<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18700\"><a href=\"\/site\/copel-distribuicao\/tarifas-de-energia-eletrica\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Tarifas de energia<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18701\"><a href=\"\/site\/troca-de-padrao\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Troca de padr\u00e3o<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18702\"><a href=\"\/site\/institucional\/programa-de-pesquisa-e-desenvolvimento\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Pesquisa e desenvolvimento<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18703\"><a href=\"\/site\/copel-distribuicao\/conselho-de-consumidores\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Conselho de consumidores<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18704\"><a href=\"\/site\/copel-distribuicao\/interrupcao-em-situacao-de-emergencia\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Interrup\u00e7\u00e3o em situa\u00e7\u00e3o de conting\u00eancia<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-34841e01\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-18685\"><a href=\"\/site\/copel-distribuicao\/?utm_source=distribuicao-residencial&#038;utm_medium=copel-distribuicao&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Copel Distribui\u00e7\u00e3o<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18686\"><a href=\"\/site\/copel-distribuicao\/para-sua-casa\/?utm_source=distribuicao-residencial&#038;utm_medium=para-sua-casa&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\" tabindex=\"-1\">Para sua casa<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18687\"><a href=\"\/site\/copel-distribuicao\/para-sua-empresa\/?utm_source=distribuicao-residencial&#038;utm_medium=para-sua-empresa&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\" tabindex=\"-1\">Para sua empresa<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-19277\"><a href=\"\/site\/copel-distribuicao\/poder-publico\/?utm_source=distribuicao-residencial&#038;utm_medium=poder-publico&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\" tabindex=\"-1\">Poder p\u00fablico<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18688\"><a href=\"\/site\/copel-distribuicao\/rural\/?utm_source=distribuicao-residencial&#038;utm_medium=rural&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\" tabindex=\"-1\">Rural<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18689\"><a href=\"https:\/\/www.copel.com\/avaweb\/?utm_source=distribuicao-residencial&#038;utm_medium=agencia-virtual&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Ag\u00eancia virtual<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18690\"><a href=\"\/site\/copel-distribuicao\/aplicativo-copel\/?utm_source=distribuicao-residencial&#038;utm_medium=aplicativo-copel&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Aplicativo Copel<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18691\"><a href=\"\/site\/copel-distribuicao\/como-pagar-sua-conta\/?utm_source=distribuicao-residencial&#038;utm_medium=como-pagar-sua-conta&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Como pagar sua conta<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18692\"><a href=\"\/site\/copel-distribuicao\/desligamento-programado\/?utm_source=distribuicao-residencial&#038;utm_medium=desligamento-programado&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Consulta desligamento programado<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18693\"><a href=\"\/site\/copel-distribuicao\/eficiencia-energetica\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Efici\u00eancia energ\u00e9tica<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18694\"><a href=\"\/site\/copel-distribuicao\/usuarios-de-equipamentos-eletromedicos\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Equipamentos eletrom\u00e9dicos<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-22965\"><a href=\"\/site\/copel-distribuicao\/faturas-energia\/\" class=\"elementor-item\" tabindex=\"-1\">Faturas de energia<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18695\"><a href=\"\/site\/copel-distribuicao\/formularios\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Formul\u00e1rios<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18696\"><a href=\"\/site\/fornecedores-e-parceiros\/geracao-distribuida\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Gera\u00e7\u00e3o distribu\u00edda<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18697\"><a href=\"\/site\/copel-distribuicao\/agencias-de-atendimento\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Locais de atendimento<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18698\"><a href=\"\/site\/copel-distribuicao\/pedido-de-ligacao\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Pedido de liga\u00e7\u00e3o<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18699\"><a href=\"\/site\/copel-distribuicao\/segunda-via\/\" class=\"elementor-item\" tabindex=\"-1\">Segunda via de fatura<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18700\"><a href=\"\/site\/copel-distribuicao\/tarifas-de-energia-eletrica\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Tarifas de energia<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18701\"><a href=\"\/site\/troca-de-padrao\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Troca de padr\u00e3o<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18702\"><a href=\"\/site\/institucional\/programa-de-pesquisa-e-desenvolvimento\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Pesquisa e desenvolvimento<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18703\"><a href=\"\/site\/copel-distribuicao\/conselho-de-consumidores\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Conselho de consumidores<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18704\"><a href=\"\/site\/copel-distribuicao\/interrupcao-em-situacao-de-emergencia\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Interrup\u00e7\u00e3o em situa\u00e7\u00e3o de conting\u00eancia<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-e89a93b\" data-id=\"e89a93b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2777604 text-content elementor-widget elementor-widget-text-editor\" data-id=\"2777604\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A Copel recebe e analisa as solicita\u00e7\u00f5es de ressarcimento de danos, deferindo aquelas que, comprovadamente, sejam causadas por perturba\u00e7\u00e3o no sistema el\u00e9trico ou por falhas nos servi\u00e7os prestados.<\/p><p>A aceita\u00e7\u00e3o da solicita\u00e7\u00e3o n\u00e3o garante ressarcimento, uma vez que o processo ser\u00e1 submetido \u00e0 an\u00e1lise de uma equipe especializada, que, com base em fatos, documentos e regulamenta\u00e7\u00f5es vigentes, emitir\u00e1 o seu parecer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c25850 text-content elementor-widget elementor-widget-heading\" data-id=\"4c25850\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Orienta\u00e7\u00f5es gerais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea72750 text-content elementor-widget elementor-widget-text-editor\" data-id=\"ea72750\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O prazo m\u00e1ximo para efetuar a solicita\u00e7\u00e3o \u00e9 de 5 anos a partir da data da ocorr\u00eancia.<\/p><p>O pedido de ressarcimento de danos em aparelhos el\u00e9tricos dever\u00e1 ser feito pelo titular da UC ou por seu representante.<\/p><p>As solicita\u00e7\u00f5es de ressarcimentos de danos em aparelhos el\u00e9tricos podem ser efetuadas por meio da internet, do atendimento telef\u00f4nico ou dos postos de atendimento da Copel.<\/p><p>As solicita\u00e7\u00f5es de ressarcimento de outros danos podem ser efetuadas via atendimento telef\u00f4nico ou nos postos de atendimento da Copel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97925c6 text-content elementor-widget elementor-widget-heading\" data-id=\"97925c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Documenta\u00e7\u00e3o necess\u00e1ria<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a66c6bb text-content elementor-widget elementor-widget-text-editor\" data-id=\"a66c6bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>N\u00e3o h\u00e1 necessidade de apresenta\u00e7\u00e3o de documentos para registrar o pedido de ressarcimento de danos em equipamentos el\u00e9tricos.<\/p><p>Basta fornecer os dados solicitados para que o pedido de ressarcimento seja registrado.<\/p><p>A solicita\u00e7\u00e3o pela internet \u00e9 por meio de nossa <a href=\"https:\/\/www.copel.com\/avaweb\/paginaLogin\/login.jsf\" target=\"_blank\" rel=\"noopener\"><u>Ag\u00eancia Virtual<\/u><\/a>.<\/p><p>Quando se tratar de Pessoa Jur\u00eddica, o solicitante dever\u00e1 ser o representante legal da empresa e comprovar esta condi\u00e7\u00e3o mediante apresenta\u00e7\u00e3o de c\u00f3pia do CNPJ, Inscri\u00e7\u00e3o Estadual e\/ou do Contrato Social da empresa.<\/p><p>A crit\u00e9rio da Copel, poder\u00e3o ser solicitados mais documentos para a an\u00e1lise do processo de ressarcimento. Caso necess\u00e1rio, o consumidor ser\u00e1 informado por escrito sobre quais documentos dever\u00e1 providenciar. A contagem dos prazos de an\u00e1lise ser\u00e1 interrompida at\u00e9 que os documentos solicitados sejam recebidos pela Copel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f266a18 text-content elementor-widget elementor-widget-heading\" data-id=\"f266a18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unidade Consumidora sob responsabilidade de terceiros<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-339904c text-content elementor-widget elementor-widget-text-editor\" data-id=\"339904c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Caso o solicitante n\u00e3o seja o titular da unidade consumidora, deve providenciar troca de titularidade da UC para o seu nome.<\/p><p>Quando necess\u00e1ria a troca de titularidade da UC, o pedido de ressarcimento somente poder\u00e1 ser registrado ap\u00f3s a sua efetiva\u00e7\u00e3o, observando-se o prazo m\u00e1ximo de 5 anos (danos el\u00e9tricos), ou 90 dias (outros danos), ap\u00f3s a ocorr\u00eancia para se fazer a solicita\u00e7\u00e3o.<\/p><p>Ser\u00e3o aceitos pedidos de ressarcimento em nome de terceiros somente se estes estiverem respons\u00e1veis pela unidade consumidora no per\u00edodo da ocorr\u00eancia, como no caso de zeladores, e mediante comprova\u00e7\u00e3o documental de tal condi\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-132921a text-content elementor-widget elementor-widget-heading\" data-id=\"132921a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Para danos em equipamentos el\u00e9tricos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06b1dc4 text-content elementor-widget elementor-widget-text-editor\" data-id=\"06b1dc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"x_elementToProof\" data-ogsc=\"rgb(21, 28, 33)\"><span data-ogsb=\"rgb(255, 255, 255)\">A crit\u00e9rio da Copel, poder\u00e1 ser realizada inspe\u00e7\u00e3o no equipamento danificado.<\/span><\/div><div class=\"x_elementToProof\" data-ogsc=\"rgb(21, 28, 33)\"><span data-ogsb=\"rgb(255, 255, 255)\">\u00a0<\/span><\/div><p class=\"x_elementToProof\"><span data-ogsc=\"rgb(21, 28, 33)\">Quando o pedido de ressarcimento\u00a0<b>incluir equipamento(s) destinado(s) ao acondicionamento de alimentos perec\u00edveis ou medicamentos<\/b>\u00a0(ex.: geladeira, freezer, resfriadores, refrigeradores etc.), caso a Copel opte por realizar a inspe\u00e7\u00e3o,\u00a0<b>esta ser\u00e1 realizada em at\u00e9 1 (um) dia \u00fatil ap\u00f3s o registro da solicita\u00e7\u00e3o (sem agendamento).<\/b><\/span><\/p><p class=\"x_elementToProof\"><span data-ogsc=\"rgb(21, 28, 33)\">Se o pedido de ressarcimento\u00a0<b>N\u00c3O INCLUIR<\/b>\u00a0equipamento(s) destinado(s) destinado(s) ao acondicionamento de alimentos perec\u00edveis ou medicamentos, caso a Copel opte por realizar a inspe\u00e7\u00e3o no equipamento, a \u00e1rea respons\u00e1vel entrar\u00e1 em contato com o cliente para agendar a data da inspe\u00e7\u00e3o que dever\u00e1 ocorrer em at\u00e9 10 (dez) dias corridos.<\/span><\/p><p>Caso a Copel venha a solicitar Laudo\/Or\u00e7amento, este dever\u00e1 ter todas as informa\u00e7\u00f5es conforme o\u00a0<a href=\"https:\/\/copel0.sharepoint.com\/:b:\/s\/documentos-site-copel\/ERTu_tUIWF9Dj3JHneN9JPwBY8z4EsRhIv-_cUZ414dB9g?e=ls46Od\">modelo de Laudo e Or\u00e7amento<\/a>.<\/p><p>O consumidor ser\u00e1 informado sobre o resultado do pedido de ressarcimento, por escrito, em at\u00e9 15 (quinze) dias corridos ap\u00f3s a realiza\u00e7\u00e3o da vistoria ou, na aus\u00eancia desta, 15 (quinze) dias ap\u00f3s o registro da solicita\u00e7\u00e3o.<\/p><p>O processo ser\u00e1 analisado pela Copel e, se deferido, o pagamento se dar\u00e1 em at\u00e9 20 (vinte) dias corridos, a contar da data da informa\u00e7\u00e3o do deferimento da solicita\u00e7\u00e3o de ressarcimento.<\/p><p>Aos prazos se somam os per\u00edodos em que houver pend\u00eancias de responsabilidade do cliente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e2888d text-content elementor-widget elementor-widget-heading\" data-id=\"7e2888d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Outros tipos de danos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-decc9d4 text-content elementor-widget elementor-widget-text-editor\" data-id=\"decc9d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O prazo para a an\u00e1lise inicial do pedido \u00e9 de 30 dias, a contar da abertura do processo.\u00a0<\/p><p>J\u00e1 o prazo m\u00e9dio para an\u00e1lise e resposta final do processo \u00e9 de 120 dias, podendo variar de acordo com a complexidade do caso apresentado.<br \/>O processo \u00e9 analisado pela Copel e, se deferido, o pagamento se d\u00e1 no prazo m\u00e9dio de 90 dias, a contar do recebimento da solicita\u00e7\u00e3o de ressarcimento.<\/p><p>Aos prazos se somam os per\u00edodos em que houver pend\u00eancias de responsabilidade do cliente.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6243d6 elementor-widget elementor-widget-heading\" data-id=\"f6243d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fa\u00e7a sua solicita\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8f2d015 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8f2d015\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5413ceb\" data-id=\"5413ceb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8498f1 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"d8498f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.copel.com\/avaweb\/?utm_source=outros-servicos&#038;utm_medium=ressarcimento-danos-solicitacao&#038;utm_campaign=servicos\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solicite seu ressarcimento<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4254bcf\" data-id=\"4254bcf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e651d18 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"e651d18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.copel.com\/site\/copel-distribuicao\/atendimento\/ressarcimento-de-danos-entrega-de-laudos-e-autorizacao-de-credito\/?utm_source=outros-servicos&#038;utm_medium=form-ressarcimento-danos&#038;utm_campaign=servicos\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Entrega de laudos e autoriza\u00e7\u00e3o de cr\u00e9ditos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ressarcimento de danos A Copel recebe e analisa as solicita\u00e7\u00f5es de ressarcimento de danos, deferindo aquelas que, comprovadamente, sejam causadas por perturba\u00e7\u00e3o no sistema el\u00e9trico ou por falhas nos servi\u00e7os prestados. A aceita\u00e7\u00e3o da solicita\u00e7\u00e3o n\u00e3o garante ressarcimento, uma vez que o processo ser\u00e1 submetido \u00e0 an\u00e1lise de uma equipe especializada, que, com base em [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":981,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"wf_page_folders":[438],"class_list":["post-7966","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/pages\/7966","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/comments?post=7966"}],"version-history":[{"count":9,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/pages\/7966\/revisions"}],"predecessor-version":[{"id":40459,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/pages\/7966\/revisions\/40459"}],"up":[{"embeddable":true,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/pages\/981"}],"wp:attachment":[{"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/media?parent=7966"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/categories?post=7966"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/tags?post=7966"},{"taxonomy":"wf_page_folders","embeddable":true,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/wf_page_folders?post=7966"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}