{"id":38947,"date":"2024-07-04T08:46:37","date_gmt":"2024-07-04T11:46:37","guid":{"rendered":"https:\/\/www.copel.com\/site\/?page_id=38947"},"modified":"2025-09-11T11:51:36","modified_gmt":"2025-09-11T14:51:36","slug":"canal-web","status":"publish","type":"page","link":"https:\/\/www.copel.com\/site\/copel-distribuicao\/ouvidoria\/canal-web\/","title":{"rendered":"Canal Web"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"38947\" class=\"elementor elementor-38947\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7708662 elementor-section-full_width imgDestaque elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"7708662\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-62bee909 box-destaque\" data-id=\"62bee909\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ab0142c elementor-search-form--skin-classic elementor-search-form--button-type-icon elementor-search-form--icon-search elementor-widget elementor-widget-search-form\" data-id=\"4ab0142c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;skin&quot;:&quot;classic&quot;}\" data-widget_type=\"search-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<search role=\"search\">\n\t\t\t<form class=\"elementor-search-form\" action=\"https:\/\/www.copel.com\/site\" method=\"get\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-search-form__container\">\n\t\t\t\t\t<label class=\"elementor-screen-only\" for=\"elementor-search-form-4ab0142c\">Search<\/label>\n\n\t\t\t\t\t\n\t\t\t\t\t<input id=\"elementor-search-form-4ab0142c\" placeholder=\"O que voc\u00ea est\u00e1 buscando?\" class=\"elementor-search-form__input\" type=\"search\" name=\"s\" value=\"\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"elementor-search-form__submit\" type=\"submit\" aria-label=\"Search\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-search\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/form>\n\t\t<\/search>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79c6528 elementor-widget elementor-widget-heading\" data-id=\"79c6528\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ouvidoria - Canal Web<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5281e8f8 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5281e8f8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5e7cb652\" data-id=\"5e7cb652\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1da567c9 elementor-nav-menu__align-justify menuTroca elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"1da567c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-1da567c9\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-18685\"><a href=\"\/site\/copel-distribuicao\/?utm_source=distribuicao-residencial&#038;utm_medium=copel-distribuicao&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Copel Distribui\u00e7\u00e3o<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18686\"><a href=\"\/site\/copel-distribuicao\/para-sua-casa\/?utm_source=distribuicao-residencial&#038;utm_medium=para-sua-casa&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\">Para sua casa<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18687\"><a href=\"\/site\/copel-distribuicao\/para-sua-empresa\/?utm_source=distribuicao-residencial&#038;utm_medium=para-sua-empresa&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\">Para sua empresa<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-19277\"><a href=\"\/site\/copel-distribuicao\/poder-publico\/?utm_source=distribuicao-residencial&#038;utm_medium=poder-publico&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\">Poder p\u00fablico<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18688\"><a href=\"\/site\/copel-distribuicao\/rural\/?utm_source=distribuicao-residencial&#038;utm_medium=rural&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\">Rural<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18689\"><a href=\"https:\/\/www.copel.com\/avaweb\/?utm_source=distribuicao-residencial&#038;utm_medium=agencia-virtual&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Ag\u00eancia virtual<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18690\"><a href=\"\/site\/copel-distribuicao\/aplicativo-copel\/?utm_source=distribuicao-residencial&#038;utm_medium=aplicativo-copel&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Aplicativo Copel<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18691\"><a href=\"\/site\/copel-distribuicao\/como-pagar-sua-conta\/?utm_source=distribuicao-residencial&#038;utm_medium=como-pagar-sua-conta&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Como pagar sua conta<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18692\"><a href=\"\/site\/copel-distribuicao\/desligamento-programado\/?utm_source=distribuicao-residencial&#038;utm_medium=desligamento-programado&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Consulta desligamento programado<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18693\"><a href=\"\/site\/copel-distribuicao\/eficiencia-energetica\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Efici\u00eancia energ\u00e9tica<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18694\"><a href=\"\/site\/copel-distribuicao\/usuarios-de-equipamentos-eletromedicos\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Equipamentos eletrom\u00e9dicos<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-22965\"><a href=\"\/site\/copel-distribuicao\/faturas-energia\/\" class=\"elementor-item\">Faturas de energia<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18695\"><a href=\"\/site\/copel-distribuicao\/formularios\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Formul\u00e1rios<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18696\"><a href=\"\/site\/fornecedores-e-parceiros\/geracao-distribuida\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Gera\u00e7\u00e3o distribu\u00edda<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18697\"><a href=\"\/site\/copel-distribuicao\/agencias-de-atendimento\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Locais de atendimento<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18698\"><a href=\"\/site\/copel-distribuicao\/pedido-de-ligacao\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Pedido de liga\u00e7\u00e3o<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18699\"><a href=\"\/site\/copel-distribuicao\/segunda-via\/\" class=\"elementor-item\">Segunda via de fatura<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18700\"><a href=\"\/site\/copel-distribuicao\/tarifas-de-energia-eletrica\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Tarifas de energia<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18701\"><a href=\"\/site\/troca-de-padrao\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Troca de padr\u00e3o<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18702\"><a href=\"\/site\/institucional\/programa-de-pesquisa-e-desenvolvimento\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Pesquisa e desenvolvimento<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18703\"><a href=\"\/site\/copel-distribuicao\/conselho-de-consumidores\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Conselho de consumidores<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18704\"><a href=\"\/site\/copel-distribuicao\/interrupcao-em-situacao-de-emergencia\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Interrup\u00e7\u00e3o em situa\u00e7\u00e3o de conting\u00eancia<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-1da567c9\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-18685\"><a href=\"\/site\/copel-distribuicao\/?utm_source=distribuicao-residencial&#038;utm_medium=copel-distribuicao&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Copel Distribui\u00e7\u00e3o<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18686\"><a href=\"\/site\/copel-distribuicao\/para-sua-casa\/?utm_source=distribuicao-residencial&#038;utm_medium=para-sua-casa&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\" tabindex=\"-1\">Para sua casa<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18687\"><a href=\"\/site\/copel-distribuicao\/para-sua-empresa\/?utm_source=distribuicao-residencial&#038;utm_medium=para-sua-empresa&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\" tabindex=\"-1\">Para sua empresa<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-19277\"><a href=\"\/site\/copel-distribuicao\/poder-publico\/?utm_source=distribuicao-residencial&#038;utm_medium=poder-publico&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\" tabindex=\"-1\">Poder p\u00fablico<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18688\"><a href=\"\/site\/copel-distribuicao\/rural\/?utm_source=distribuicao-residencial&#038;utm_medium=rural&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\" tabindex=\"-1\">Rural<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18689\"><a href=\"https:\/\/www.copel.com\/avaweb\/?utm_source=distribuicao-residencial&#038;utm_medium=agencia-virtual&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Ag\u00eancia virtual<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18690\"><a href=\"\/site\/copel-distribuicao\/aplicativo-copel\/?utm_source=distribuicao-residencial&#038;utm_medium=aplicativo-copel&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Aplicativo Copel<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18691\"><a href=\"\/site\/copel-distribuicao\/como-pagar-sua-conta\/?utm_source=distribuicao-residencial&#038;utm_medium=como-pagar-sua-conta&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Como pagar sua conta<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18692\"><a href=\"\/site\/copel-distribuicao\/desligamento-programado\/?utm_source=distribuicao-residencial&#038;utm_medium=desligamento-programado&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Consulta desligamento programado<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18693\"><a href=\"\/site\/copel-distribuicao\/eficiencia-energetica\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Efici\u00eancia energ\u00e9tica<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18694\"><a href=\"\/site\/copel-distribuicao\/usuarios-de-equipamentos-eletromedicos\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Equipamentos eletrom\u00e9dicos<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-22965\"><a href=\"\/site\/copel-distribuicao\/faturas-energia\/\" class=\"elementor-item\" tabindex=\"-1\">Faturas de energia<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18695\"><a href=\"\/site\/copel-distribuicao\/formularios\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Formul\u00e1rios<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18696\"><a href=\"\/site\/fornecedores-e-parceiros\/geracao-distribuida\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Gera\u00e7\u00e3o distribu\u00edda<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18697\"><a href=\"\/site\/copel-distribuicao\/agencias-de-atendimento\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Locais de atendimento<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18698\"><a href=\"\/site\/copel-distribuicao\/pedido-de-ligacao\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Pedido de liga\u00e7\u00e3o<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18699\"><a href=\"\/site\/copel-distribuicao\/segunda-via\/\" class=\"elementor-item\" tabindex=\"-1\">Segunda via de fatura<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18700\"><a href=\"\/site\/copel-distribuicao\/tarifas-de-energia-eletrica\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Tarifas de energia<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18701\"><a href=\"\/site\/troca-de-padrao\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Troca de padr\u00e3o<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18702\"><a href=\"\/site\/institucional\/programa-de-pesquisa-e-desenvolvimento\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Pesquisa e desenvolvimento<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18703\"><a href=\"\/site\/copel-distribuicao\/conselho-de-consumidores\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Conselho de consumidores<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18704\"><a href=\"\/site\/copel-distribuicao\/interrupcao-em-situacao-de-emergencia\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Interrup\u00e7\u00e3o em situa\u00e7\u00e3o de conting\u00eancia<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-d71fd9f\" data-id=\"d71fd9f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e84935 elementor-widget elementor-widget-html\" data-id=\"9e84935\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\n\n     function sizeFrame() { \n        \n        const element = 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