{"id":2770,"date":"2020-02-27T14:23:52","date_gmt":"2020-02-27T17:23:52","guid":{"rendered":"http:\/\/webhpcprd\/hpcweb\/?page_id=2770"},"modified":"2025-06-10T16:12:36","modified_gmt":"2025-06-10T19:12:36","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/www.copel.com\/site\/copel-distribuicao\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2770\" class=\"elementor elementor-2770\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7708662 elementor-section-full_width imgDestaque elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"7708662\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-62bee909 box-destaque\" data-id=\"62bee909\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79c6528 elementor-widget elementor-widget-heading\" data-id=\"79c6528\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ouvidoria<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5281e8f8 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5281e8f8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5e7cb652\" data-id=\"5e7cb652\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1da567c9 elementor-nav-menu__align-justify menuTroca elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"1da567c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-1da567c9\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-18685\"><a href=\"\/site\/copel-distribuicao\/?utm_source=distribuicao-residencial&#038;utm_medium=copel-distribuicao&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Copel Distribui\u00e7\u00e3o<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18686\"><a href=\"\/site\/copel-distribuicao\/para-sua-casa\/?utm_source=distribuicao-residencial&#038;utm_medium=para-sua-casa&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\">Para sua casa<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18687\"><a href=\"\/site\/copel-distribuicao\/para-sua-empresa\/?utm_source=distribuicao-residencial&#038;utm_medium=para-sua-empresa&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\">Para sua empresa<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-19277\"><a href=\"\/site\/copel-distribuicao\/poder-publico\/?utm_source=distribuicao-residencial&#038;utm_medium=poder-publico&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\">Poder p\u00fablico<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18688\"><a href=\"\/site\/copel-distribuicao\/rural\/?utm_source=distribuicao-residencial&#038;utm_medium=rural&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\">Rural<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18689\"><a href=\"https:\/\/www.copel.com\/avaweb\/?utm_source=distribuicao-residencial&#038;utm_medium=agencia-virtual&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Ag\u00eancia virtual<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18690\"><a href=\"\/site\/copel-distribuicao\/aplicativo-copel\/?utm_source=distribuicao-residencial&#038;utm_medium=aplicativo-copel&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Aplicativo Copel<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18691\"><a href=\"\/site\/copel-distribuicao\/como-pagar-sua-conta\/?utm_source=distribuicao-residencial&#038;utm_medium=como-pagar-sua-conta&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Como pagar sua conta<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18692\"><a href=\"\/site\/copel-distribuicao\/desligamento-programado\/?utm_source=distribuicao-residencial&#038;utm_medium=desligamento-programado&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Consulta desligamento programado<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18693\"><a href=\"\/site\/copel-distribuicao\/eficiencia-energetica\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Efici\u00eancia energ\u00e9tica<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18694\"><a href=\"\/site\/copel-distribuicao\/usuarios-de-equipamentos-eletromedicos\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Equipamentos eletrom\u00e9dicos<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-22965\"><a href=\"\/site\/copel-distribuicao\/faturas-energia\/\" class=\"elementor-item\">Faturas de energia<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18695\"><a href=\"\/site\/copel-distribuicao\/formularios\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Formul\u00e1rios<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18696\"><a href=\"\/site\/fornecedores-e-parceiros\/geracao-distribuida\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Gera\u00e7\u00e3o distribu\u00edda<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18697\"><a href=\"\/site\/copel-distribuicao\/agencias-de-atendimento\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Locais de atendimento<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18698\"><a href=\"\/site\/copel-distribuicao\/pedido-de-ligacao\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Pedido de liga\u00e7\u00e3o<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18699\"><a href=\"\/site\/copel-distribuicao\/segunda-via\/\" class=\"elementor-item\">Segunda via de fatura<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18700\"><a href=\"\/site\/copel-distribuicao\/tarifas-de-energia-eletrica\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Tarifas de energia<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18701\"><a href=\"\/site\/troca-de-padrao\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Troca de padr\u00e3o<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18702\"><a href=\"\/site\/institucional\/programa-de-pesquisa-e-desenvolvimento\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Pesquisa e desenvolvimento<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18703\"><a href=\"\/site\/copel-distribuicao\/conselho-de-consumidores\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Conselho de consumidores<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18704\"><a href=\"\/site\/copel-distribuicao\/interrupcao-em-situacao-de-emergencia\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\">Interrup\u00e7\u00e3o em situa\u00e7\u00e3o de conting\u00eancia<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-1da567c9\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-18685\"><a href=\"\/site\/copel-distribuicao\/?utm_source=distribuicao-residencial&#038;utm_medium=copel-distribuicao&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Copel Distribui\u00e7\u00e3o<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18686\"><a href=\"\/site\/copel-distribuicao\/para-sua-casa\/?utm_source=distribuicao-residencial&#038;utm_medium=para-sua-casa&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\" tabindex=\"-1\">Para sua casa<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18687\"><a href=\"\/site\/copel-distribuicao\/para-sua-empresa\/?utm_source=distribuicao-residencial&#038;utm_medium=para-sua-empresa&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\" tabindex=\"-1\">Para sua empresa<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-19277\"><a href=\"\/site\/copel-distribuicao\/poder-publico\/?utm_source=distribuicao-residencial&#038;utm_medium=poder-publico&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\" tabindex=\"-1\">Poder p\u00fablico<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18688\"><a href=\"\/site\/copel-distribuicao\/rural\/?utm_source=distribuicao-residencial&#038;utm_medium=rural&#038;utm_campaign=menu-lateral\" class=\"elementor-sub-item\" tabindex=\"-1\">Rural<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18689\"><a href=\"https:\/\/www.copel.com\/avaweb\/?utm_source=distribuicao-residencial&#038;utm_medium=agencia-virtual&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Ag\u00eancia virtual<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18690\"><a href=\"\/site\/copel-distribuicao\/aplicativo-copel\/?utm_source=distribuicao-residencial&#038;utm_medium=aplicativo-copel&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Aplicativo Copel<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18691\"><a href=\"\/site\/copel-distribuicao\/como-pagar-sua-conta\/?utm_source=distribuicao-residencial&#038;utm_medium=como-pagar-sua-conta&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Como pagar sua conta<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18692\"><a href=\"\/site\/copel-distribuicao\/desligamento-programado\/?utm_source=distribuicao-residencial&#038;utm_medium=desligamento-programado&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Consulta desligamento programado<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18693\"><a href=\"\/site\/copel-distribuicao\/eficiencia-energetica\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Efici\u00eancia energ\u00e9tica<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18694\"><a href=\"\/site\/copel-distribuicao\/usuarios-de-equipamentos-eletromedicos\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Equipamentos eletrom\u00e9dicos<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-22965\"><a href=\"\/site\/copel-distribuicao\/faturas-energia\/\" class=\"elementor-item\" tabindex=\"-1\">Faturas de energia<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18695\"><a href=\"\/site\/copel-distribuicao\/formularios\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Formul\u00e1rios<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18696\"><a href=\"\/site\/fornecedores-e-parceiros\/geracao-distribuida\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Gera\u00e7\u00e3o distribu\u00edda<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18697\"><a href=\"\/site\/copel-distribuicao\/agencias-de-atendimento\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Locais de atendimento<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18698\"><a href=\"\/site\/copel-distribuicao\/pedido-de-ligacao\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Pedido de liga\u00e7\u00e3o<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18699\"><a href=\"\/site\/copel-distribuicao\/segunda-via\/\" class=\"elementor-item\" tabindex=\"-1\">Segunda via de fatura<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18700\"><a href=\"\/site\/copel-distribuicao\/tarifas-de-energia-eletrica\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Tarifas de energia<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18701\"><a href=\"\/site\/troca-de-padrao\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Troca de padr\u00e3o<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18702\"><a href=\"\/site\/institucional\/programa-de-pesquisa-e-desenvolvimento\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Pesquisa e desenvolvimento<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18703\"><a href=\"\/site\/copel-distribuicao\/conselho-de-consumidores\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Conselho de consumidores<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-18704\"><a href=\"\/site\/copel-distribuicao\/interrupcao-em-situacao-de-emergencia\/?utm_source=distribuicao-residencial&#038;utm_medium=&#038;utm_campaign=menu-lateral\" class=\"elementor-item\" tabindex=\"-1\">Interrup\u00e7\u00e3o em situa\u00e7\u00e3o de conting\u00eancia<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-d71fd9f\" data-id=\"d71fd9f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b80638c text-content content1 elementor-widget elementor-widget-text-editor\" data-id=\"b80638c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A Ouvidoria da Copel Distribui\u00e7\u00e3o atua de forma aut\u00f4noma, transparente e independente na defesa dos direitos do cliente\/consumidor.<\/p><p>\u00c9 um \u00f3rg\u00e3o recursal, para an\u00e1lise de demandas j\u00e1 tratadas inicialmente pela Copel.<\/p><p>Tamb\u00e9m recebe e encaminha manifesta\u00e7\u00f5es de elogio e den\u00fancia, podendo ser an\u00f4nimas, que envolvam a Copel.<\/p><p>O prazo para resposta \u00e9 de 10 dias \u00fateis e as informa\u00e7\u00f5es s\u00e3o confidenciais e restritas ao manifestante.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4507c5a elementor-widget elementor-widget-spacer\" data-id=\"4507c5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2d47ce text-content elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"a2d47ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Relat\u00f3rio de Reclama\u00e7\u00f5es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2d05dc elementor-widget elementor-widget-n-accordion\" data-id=\"a2d05dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1700\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1700\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Telefone <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1700\" class=\"elementor-element elementor-element-9eae806 e-con-full e-flex e-con e-child\" data-id=\"9eae806\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b30e67f elementor-widget elementor-widget-text-editor\" data-id=\"b30e67f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>0800 647 0606<br \/>*atendimento em dias \u00fateis das 8h \u00e0s 18h<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"tab-canal-web\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"tab-canal-web\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Canal Web <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"tab-canal-web\" class=\"elementor-element elementor-element-7176649 e-con-full e-flex e-con e-child\" data-id=\"7176649\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e555ca2 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"e555ca2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sistema em manuten\u00e7\u00e3o.<\/p><p>Entre em contato pelo e-mail <a href=\"mailto:ouvidoria@copel.com\">ouvidoria@copel.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c79646 elementor-widget elementor-widget-text-editor\" data-id=\"9c79646\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voc\u00ea ser\u00e1 direcionado para a p\u00e1gina da ag\u00eancia virtual. Caso n\u00e3o seja direcionado clique no bot\u00e3o abaixo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5c59d7 elementor-widget elementor-widget-button\" data-id=\"d5c59d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.copel.com\/site\/copel-distribuicao\/ouvidoria\/canal-web\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Canal Web<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5d9475 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-html\" data-id=\"b5d9475\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\r\n\r\njQuery(document).ready(function($){\r\n\r\n\t$( \"#tab-canal-web\" ).click(function(){\r\n\t  \r\n        window.location.href=\"https:\/\/www.copel.com\/site\/copel-distribuicao\/ouvidoria\/canal-web\/\"\r\n\t});\r\n})\r\n<\/script>\r\n\r\nusar tab-canal-web no elemento CSS ID da aba\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1702\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1702\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Aplicativo Copel <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1702\" class=\"elementor-element elementor-element-11c995f e-con-full e-flex e-con e-child\" data-id=\"11c995f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54d3eda elementor-widget elementor-widget-text-editor\" data-id=\"54d3eda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00cdcone da ouvidoria no app.<\/p><p>Dispon\u00edvel para Android e iOS<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1703\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1703\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pessoalmente <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1703\" class=\"elementor-element elementor-element-6c56c07 e-flex e-con-boxed e-con e-child\" data-id=\"6c56c07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8359f04 elementor-widget elementor-widget-text-editor\" data-id=\"8359f04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-teams=\"true\"><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\"><strong>Atendimento Presencial \u2013<\/strong> O agendamento \u00e9 realizado por meio do Teleatendimento 0800 647 06 06, op\u00e7\u00e3o 2.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1704\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1704\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Correspond\u00eancia <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1704\" class=\"elementor-element elementor-element-4db8b2c e-flex e-con-boxed e-con e-child\" data-id=\"4db8b2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb1944d elementor-widget elementor-widget-text-editor\" data-id=\"eb1944d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-teams=\"true\">Rua Jos\u00e9 Izidoro Biazetto, 158 &#8211; Mossungu\u00ea<\/span><\/p><p><span data-teams=\"true\">Curitiba &#8211; PR, 81200-240<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be45d6e elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-html\" data-id=\"be45d6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe width=\"1024\" height=\"804\" src=\"https:\/\/app.powerbi.com\/view?r=eyJrIjoiY2MxYWQxODAtOGUxMC00MjNjLTk1OGEtZWIxNWVjZDNjZDZiIiwidCI6IjliNjAxNThlLWQ0NTUtNGU4MC1hYTdjLTE3Y2Q5ZmZjZTZiYSIsImMiOjF9&pageName=ReportSection\" frameborder=\"0\" allowFullScreen=\"true\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ouvidoria A Ouvidoria da Copel Distribui\u00e7\u00e3o atua de forma aut\u00f4noma, transparente e independente na defesa dos direitos do cliente\/consumidor. \u00c9 um \u00f3rg\u00e3o recursal, para an\u00e1lise de demandas j\u00e1 tratadas inicialmente pela Copel. Tamb\u00e9m recebe e encaminha manifesta\u00e7\u00f5es de elogio e den\u00fancia, podendo ser an\u00f4nimas, que envolvam a Copel. O prazo para resposta \u00e9 de 10 [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":981,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"wf_page_folders":[438],"class_list":["post-2770","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/pages\/2770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/comments?post=2770"}],"version-history":[{"count":76,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/pages\/2770\/revisions"}],"predecessor-version":[{"id":46330,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/pages\/2770\/revisions\/46330"}],"up":[{"embeddable":true,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/pages\/981"}],"wp:attachment":[{"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/media?parent=2770"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/categories?post=2770"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/tags?post=2770"},{"taxonomy":"wf_page_folders","embeddable":true,"href":"https:\/\/www.copel.com\/site\/wp-json\/wp\/v2\/wf_page_folders?post=2770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}